1. What You Can Report

• Fake profiles, impersonation, fraud or misleading information
• Harassment, abusive messages or unsafe behaviour
• Content that infringes your privacy, copyright or other rights
• Requests to remove or correct your personal data
• Any other violation of our Terms of Service or Community Guidelines

2. How to Raise a Grievance

First, use the in-app Report and Block options for the fastest action. If you need a formal grievance, email our Grievance Officer with your registered email, your phone number (with country code), the profile or content in question, and a description of the issue.

3. Response Timeline

We acknowledge grievances within 48 hours and aim to resolve them within 15 days of receipt, as required by law. Child-safety and urgent-safety reports are prioritised and acted upon immediately.

4. Grievance Officer